Thanks to the team who made our first boat purchase go so smoothly. From boat sales to the parts department for additional marine supplies and the time on the water to get acquainted with all the boat's features, you do it all so well!

I recently purchased my 1st ever travel trailer. I settled on the 2019 Heartland Prowler 18LX. After a nationwide search, I kept coming back to Captain's Cove as they were consistently at least $2500 than anyone else. They had 2 units in stock and after a brief conversation, I purchased one over the phone w a small downpayment. Since I live 800miles from the dealer, I was taking a risk and given the down payment was non binding, so did they. I arrived on sight and loved the camper immediately. The tech walked me through all of the features and need-to-know details. Being my 1st camper, this was very useful information and provided me great comfort. I met with Marc DePeel, my salesman, and we closed the deal. At the conclusion, he presented me with the RV starter kit, a $200 value, as a gift. Wow!

Camper: was fully loaded with all of the optional features! It was not the striped down version. A few of my favorite features are the power awing, LED lighting in and out and the power tongue jack. It came with a battery and full propane tanks (2 x 20lb). The external shower and low drain points are must have features that I would have never considered. My only comment for new owners is to caulk the tub/shower.

Dealership: Each interaction was professional, pleasant and exceeded all expectations. The walk through, the paperwork and even the coffee was great :-)

Saleman: Marc DePeel. Marc answered all of my questions worked out all the financials and paperwork. After my purchase, I had several newbie questions to which he promptly responded.

Summary: I highly recommend this dealership!

They were hospitable. They bent over backwards. They explained everything in detail. I'm a first time boat buyer. I had a thousand questions, and they answered every one of them like my father would.

They were courteous, truthful and timely. My salesperson was the best.

They are just really friendly. The treat you like family.

Everybody did a fantastic job, and it was a good experience because of it

I bought a $4,000 boat from them. Looking at their inventory, that was probably the cheapest boat on their lot. They treated me like I bought a $60,000 boat.

It was smooth dealing. There weren't any surprises or snags with the sale.

Captain's Cove met all of my expectations. They are honest and courteous and respected me and my wife.

I just got a real good vibe the first time I was there. They were willing to spend as much time as I wanted, showing me different boats and answering questions. I just knew if I was going to buy a boat, it was going to be from them.

They followed through with everything. It went pretty flawlessly. I got to drive the boat before I bought it. I was very satisfied... They were very professional and helpful.

I can't say enough about how well I was treated when I bought my boat. Their professional attitude started at the top and was shown through the whole crew. I was very impressed with the manner in which they handled my purchase and trade. They made every effort to ensure I was happy and my purchase was in the best possible condition...

I would like to tip my cap to Captain's Cove for seeking me out to broker my boat. I have been trying for almost a year on my own and with a national broker with no luck. Captains Cove Marine sold her in two weeks. Thanks again. Good people that did just what they said they would do sell my boat.

I bought a Bentley pontoon from you all last year, which we love. Since then, I have received mailings and ads from you and as a business owner myself, I just wanted to let you know that your customer service from point of sale and even up until now is impeccable. I have passed your name along to several friends and families so hopefully some of them buy from you. Thanks again guys.

They were very hospitable. They bent over backwards. They explained everything in detail. I'm a first time boat buyer. I had a thousand questions, and they answered every one of them like my father would.

I work in the building industry and know how we need to treat our customers. Captain's Cove met all of my expectations. They are honest and courteous and respected me and my wife. It was good.

I have to say you went above and beyond making sure my family was safe and repaired the boat at your companys expense. Your number one goal was safety for my family which meant more than I can say. My family and I are now enjoying our boat and when the time comes for another boat we will come to Captain's Cove.

I just got a real good vibe the first time I was there. They were willing to spend as much time as I wanted, showing me different boats and answering my questions. I just knew if I was going to buy a boat, it was going to be from them.

They followed through with everything. It went pretty flawlessly. I got to drive the boat before I bought it. I was very satisfied... They were very professional and helpful.

Everybody did a fantastic job, and it was a good experience because of it.

It was smooth dealing. There weren't any surprises or snags with the sale.

I thought they were very impressive. My dad enjoyed them also. This is my first one, and they were very understanding. They went into detail on everything.

I bought a $4,000 boat from them. Looking at their inventory, that was probably the cheapest boat on their lot. They treated me like I bought a $60,000 boat. They treated me with respect and excitement. I couldn't have asked for a better experience...They have quality merchandise, and the best people in the world.

They are just really friendly. I took friends up there to look at a boat, and wound up buying this boat.

I just wanted to thank your and your staff for a great experience in buying my 25' Four Winns from your company. As an out of town buyer (over 250 miles away) I had a lot of "requests" from your salesman (Marc). He did a great job sending me many, many pictures of even the smallest details of the boat & answering my many questions, to help me make my decision.Upon arrival at your company, the great service continued with everyone I came in contact with, including you. After meeting you, I can see why your staff has such attention to "customer service", as you clearly "care" about your customers. As a business owner myself, I understand and appreciate the kind of hard work it takes to make sure customers receive service "above & beyond", and your company & staff, clearly do provide it!Thanks again for all your help, and when "trade in time" comes again, I'll gladly make to 500+mi, round trip to visit you again.

I also wanted to say what a fan I am of Captains Cove. I think you guys are great.

I would just like to thank you for all your effort in regards to the boat. I have never dealt with a

company that cares about there customers so much. Jan and I have already talked about in a few years

when we go to up grade to a newer bigger boat we are going to use your dealership. I 'am going to take

the boat in early next week at a service place to have the ignition looked at and the temp gage. Ifthere is

a certian service place in my area that you are familer with let me know I just don't feel confortable

doing it myself. Thank you so much for your help! Mike and Jan Higgins

Please share this with John Goebel, the technician who worked on Our boat, the technician who helped us out Saturday,

and anyone else you feel necessary.We just want to say a huge thanks to everyone at Captains Cove for all you did to help us get back on the water. Our

boat looks great, and runs better than ever. With the extent of the damage I wasn't sure the engine compartment would

ever look as it did before, but it looks like new againl As far as running, it runs great and sounds awesomel We can't say

enough about the work that was done by you ali. We also would like to apologize if we were a little impatient at times. We both looked forward to boating season all

winter. We had some family commitments that kept Off the water for much Of June and just When were able to

get excited about Our trips to Cumberland in July, we had Our incident. Also, thank for your help with the self-inflicted damage to the impeller on Saturday. We were able to get back out and

enjoy the rest of Our weekend. Kevin, you and your team have once again exceeded Our expectations with the great service and personal care you all

take at Captains Cove. We Will be singing your praises to all who Will listen! I have an associate dropping off a small token of Our appreciation this morning...Sell him a boat while he is there, he

needs one. Thanks,

Tom and Eileen

I just wanted to write to compliment you on your exceptional level of

customer service. As you recall, we had a battery cable problem with our

boat on the first day out! After trying to trouble shoot over the phone you

realized that I would be unable to fix the problem and sent O.J. on a two plus

hour round trip out to us at Lake Waynoka. He took extra time on a

Saturday and put his own plans on hold to help us. We really appreciate the

care you showed for our problem. It would have been very easy for you to

say, "Sorry, used boats can have problems, this isn't our responsibility

Instead, you spent a significant amount of time and effort (and money!)

helping us to fix the problem. I wanted to let you know that we really

consider your response above and beyond what would be expected and have

become lifelong customers as a result (although hopefully not ones with

problems on Saturday afternoons!)

Thanks so much! The Schwetschenau'S

We just got home and everything is OK! Thanks for the alternate directions, they worked

out fine. We just wanted to thank you again for an amazing boat buying experience! We

just can't believe how really nice all of you are from top to bottom. Kevin was awesome

as well, with how he tailors the sea trial to the individual buyer. We don't think we have

ever met a more genuinely nicer person who truly loves what he does. You guys at

Captain's Cove Marine gave us a great sense of reliefthat we were buying a perfect boat

and tirelessly answered all my inane questions. Your customer service is the absolute

best we have ever experienced even from any large purchases we have made from cars

and trucks to houses. There are few sales institutions, in any industry, that pride

themselves on the level that you have obviously obtained and strive to keep in making the

customer feel special, like they are the most important people you have ever met. We feel

confident that you were definitely the right place to buy our first boat and already know

that we Will buy our next boat from you. We already talked about recommending you to

all our friends at our lake. We felt your passion for the boating industry and thank you for

today's purchase and all ofour purchases in the future!

Q04 ANSWER: COMM - They were just polite and they had all the answers to my questions. They were very easy to work

with. Especially Gary. He was my salesman and I like working with him very much. My wife loved Kevin alsa There is one

thing I would like you to pass along though_ They still owe me a L. The side of the boat says Chaparral but the L fell off.

They said they Viere going to get me a new one so I was just wondering when they would have that for me. Please have

someone give me a call about that

On September 1, 2004 we purchased our first boat from Captain's Cove. Unlike other

dealerships we had visited, we did not feel pressured or rushed to finalize Our choice.

Our salesman was Steve Volk who was patient and most helpful, even in humid and

miserable weather. As we finalized the purchase, which for us is always nerve-wracking,

Steve was present to help. He actually offered assistance with our very tired

and grumpy two-year old. Marc DePeel tried to make the process as quick and as

painless as possible, dealing patiently with our obvious nervousness. And Kevin Dick

did a fabulous job taking us out for a trial run. We learned so many valuable tips from

him which have helped us tremendously. We've taken the boat out four times now. Thanks to the extra time and effort Captain's

Cove put in to show us the basics, our experiences have been surprisingly easy. We

were so worried about getting the boat on and off the trailer, but thanks to Kevin, it has

been smooth sailing from the first time. The boat is wonderful! We've taken out quite a

few family members and friends; everyone comments on how comfortable it is and

how nicely it rides. We just love it! Thank you so much for such a wonderful experience. We didn't purchase a million

dollar boat, but Captain's Cove treated us as if we did. We have Our picture on

display; Sean even uses it as his desktop on his computer at home and at work.

Naturally, we've shared with everyone we know what a great place Captain's Cove is. Sincerely, Sean, Kim, Rachel and Jake Caldwell

Comments:

I just wanted to thank Shawn and Kevin for a very good buying experience. I have worked in sales most of

my life, and this has been the way I always felt customers should be treated. Great job guys!

Captain' s Cove Marine has just sold my boat. They negotiated a fair price for the seller,

and for the buyer. They did everything that they agreed to do and were very pleasant

about it. Their service department made some minor repairs to make the boat saleable and they did

this at a fair price. Ifyou need brokerage service, either buying or selling, I must tell you that Kevin Dick

and his staffwill treat you with respect and be assured all things Will be above board.

Dear Glastron: In September, 2008 1 purchased a brand new Glastron GT249, Vin #GLA61948J708 from Captains Cove

Marine in Cincinnati, Ohio. At the time we were also looking at a GS259n which weighs 1100 pounds

more. I called the factory to find out how something 12 inches longer is 1100 pounds more and was told

in detail. After a water test we purchased the GT249. I just wanted to write to you to let you know

what a fabulous hull design theGT249 has. During the test drive, when I took the wheel and put the

boat on plane, with considerably less than full throttle, I was sold. We spend most of Our on the water

time pulling Our grandchildren and their friends around On tubes. so I need good performance in the

20-25 mph range. Honestly this boat doesn't even drive like a cruiser, more like a small cuddy. As you

know, this boat hasa 305 two barrel Chevy and Volvo duo-prop Outdrive. Despite my best efforts it is

almost imposible to blow Out the props. This boat holds extremely well in violent tight comers

necessary to torture teenagers. We also love the ride quality. I did however have some minor problems

with the Volvo outdrive which was all fixed to my complete satisfaction by Dan Mudersbach, the Volvo

factory representative. After being treated so well, I would certainly buy the Volvo again. I would also say that Captains Cove Marine has simply been an excellent boat dealer. I would like to

thank the following personnel that work there: Mark De peel, Dawn Soto, John Goble, Oj and Brad- All

of whom have taken very good Care of me and Our boat. Ifyou have special dealer awards, this is one

place that certainly deserves one! Because we love this boat so much I have made severa' improvements Of my OM. Some of which you

may want to incorporate in future GT249 boats. Please see the attached photos. Thank you for making a boat that Will outrun a Crownline 250 with a 350 Magnum and Bravo 3 outdrive.

Granted it was only 1 mph faster, but that's enough!Sincere

Jay Whitcraft